F.A.Q.
How do I sign up for classes or appointments?
We use the Momence scheduling system for our class, workshop, and appointment enrollments. You might have heard of it before, or used it at another studio. The easiest way to book is to navigate through the booking widgets on our site. The first time you enroll for a class or treatment you will be asked to create a new account. This is actually a Momence account, and you can use it to book with any other facility that uses Momence.
Can I show up to class without pre-registering?
Yes! You can absolutely drop-in to class, but it does make it easier for our teachers if you pre-register online. Pre-registering also ensures you a spot in case the class reaches maximum enrollment. If the class is full, and you have not pre-registered, you will not be able to join the class. And that’s sad.
How do I put myself on a cancelation list for last minute therapy openings?
Email info@bowsanctuary.com and let us know what you are looking for and the best way to contact you. We will put you on the list and reach out if something becomes available.
Do same day appointment openings show up when booking online?
Yes, but they are not bookable online. To allow our therapists to best plan their day, online bookings close 24 hours before appointment times. That is not to say there are no openings or that we cannot get you in. If you are looking for same day appointment options, please call/text or send us an email
Refunds vs Credits
For instances of cancellations that are allowed in the cancellation policy, account credits are often issued. These stay on your account and can be used for any future purchases with Bow Sanctuary. For money refunds, clients will incur a 10% transaction fee for the money refund. This is to cover transactions fees Bow Sanctuary inherits from our payment processor for both the initial payment, and issuing the refund as well.
What is your cancellation policy?
We try our hardest to send confirmation emails and reminder emails/sms messages. Note that these can be blocked or fail for various reasons beyond our control. You are ultimately the master of your own schedule, and we hope you will add these booked services to your calendar in whatever way you need to remember. Below you will find the various cancellation policies for different services we offer
Treatments:
A credit card is required to make an appointment and payments are not processed until check-out. Being mindful of the time our therapists take to make themselves available the following cancellation windows apply:
- Up to 48 hours before your appointment there is no charge to cancel or reschedule your appointment.
- Between 48 and 24 hours before your appointment you will be charged 50% of the scheduled treatment price to cancel or reschedule.
- Within 24hours of your appointment you will be charged the full price of your scheduled appointment to cancel, reschedule, or if there is a no-show.
Movement Classes:
Payment for the pricing option chosen for enrollment in class (single class, punch pass, membership, etc.) is processed upon enrollment. Cancel anytime up until the start of class online and your pricing option is kept as a credit on your account.
Workshops:
Payment for workshops are processed at time of registration. Because space is limited and our instructors work hard to bring you this workshop, these are non-refundable. Cancellation due to illness or emergencies will be assessed on a case by case basis. Be mindful of our 10% processing fee on money refunds.
Sauna:
Payment is processed at time of booking. Cancellations more than 24 hours before your booked session will be issued an account credit. Cancellations or rescheduling within 12 hours of your session will be charged the full price. No-shows will be charged full price, this applies to members who miss their pre-booked sessions as well. This is to ensure space is available for all to enjoy the sauna.
Memberships:
Payment is run immediately for your first months membership. After, payment will be processed again 30 days from payment date. We do not refund payments that have been run. You can cancel your membership at any time using the link below. Log into your momence account, Navigate to ‘my memberships’ find your Bow Sanctuary membership, click the 3 little dots and cancel
If you require assistance canceling your membership please email/text/call and we can cancel for you, we just ask for 48hrs notice prior to your auto payment date. We do not offer refunds for autopayments that have already gone through.
How do I cancel?
As long as it is more than 48 hours before your treatment, you can cancel online. From our homepage click “Login | Register” just below our logo. Log in using your credentials then click “My Classes” Or “My Appointments”, you may cancel from there.
For a late cancellation of treatments (within 48 hours of appointment) or for canceling enrollment in a workshop, please call or text us.