F.A.Q.
How do I sign up for classes or appointments?
We use the Mindbody scheduling system for our class, workshop, and appointment enrollments. You might have heard of it before, or used it at another studio. The easiest way to book is to navigate through the booking widgets on our site. The first time you enroll for a class or treatment you will be asked to create a new account. This is actually a Mindbody account, and you can use it to book with any other facility that uses Mindbody. For more information on Mindbody accounts visit their FAQs linked below
Can I show up to class without pre-registering?
Yes! You can absolutely drop-in to class, but it does make it easier for our teachers if you pre-register online. Pre-registering also ensures you a spot in case the class reaches maximum enrollment. If the class is full, and you have not pre-registered, you will not be able to join the class. And that’s sad.
How do I put myself on a cancelation list for last minute therapy openings?
Email info@bowsanctuary.com and let us know what you are looking for and the best way to contact you. We will put you on the list and reach out if something becomes available.
Do same day appointment openings show up when booking online?
No, they do not. To allow our therapists to best plan their day, online bookings close 24 hours before appointment times. That is not to say there are no openings or that we cannot get you in. If you are looking for same day appointment options, please call/text or send us an email
What is your cancellation policy?
Treatments:
A credit card is required to make an appointment and payments are processed upon check-out. There is no charge to cancel or reschedule your appointment up to 24 hours preceding the appointment. Cancellations or rescheduling within 24 hours of your appointment will be charged 50% of the scheduled treatment price. No shows are no good, and will be charged the full price of the scheduled treatment. The credit card on file will be charged at time of the missed appointment.
Movement Classes:
Payment for the pricing option chosen for enrollment in class (single class, punch pass, membership, etc.) is processed upon enrollment. Cancel anytime up until the start of class online and your pricing option is kept as a credit on your account. If you would like a refund instead of a credit please call or or email us.
Workshops:
Payment for workshops are processed at time of registration. Because space is limited and our instructors work hard to bring you this workshop, these are non-refundable. Cancellation due to illness or emergencies will be assessed on a case by case basis.
How do I cancel?
As long as it is more than 24 hours before your treatment, you can cancel online. From our homepage click “Login | Register” just below our logo. Log in using your credentials then click “Schedule”, you may cancel from there. Classes can be canceled anytime using the same method up to the instant the class starts.
For a late cancellation of treatments (within 24 hours of appointment) or for canceling enrollment in a workshop, please call or text us.